Returns & Refund Policy
At Birdsky Ebike, we want you to feel confident when shopping with us. This Returns & Refund Policy explains how order cancellations, returns, exchanges, and refunds work when you purchase from birdskybikes.com.
Return Address
Return Address:
lao wu
+1 626-295-7925
741 S Donna Beth Ave
West Covina, CA 91791-2651
United States
Order Cancellation
You may request to cancel your order at any time before it has been processed for shipment. Please note that payment processors do not refund transaction fees, so a non-refundable processing fee will be deducted from your total refund for cancellations made due to customer preference. This includes a 4.4% fee for PayPal transactions and a 3.4% fee for credit card payments.
Return Period & Conditions
1. Quality issues (damaged parts, malfunction, etc.)
• Within 7 days of receipt: If you report a quality issue within 7 days, and the product is unused with intact packaging, you may request a return. We will cover the return shipping.
• Between 8–30 days of receipt: Depending on the specific situation, we may charge a portion of the return shipping fee. Please contact our customer service team, and they will review your case and confirm any applicable fees.
Note: The Birdsky Ebike team will carefully inspect all reported quality issues. If no quality issue is found, or if damage is determined to be intentional or caused by misuse, we may still charge the return shipping fee.
2. Personal reasons (style/color dissatisfaction, change of mind)
• Within 7 days of receipt: The product must be brand-new, unused, with complete packaging and accessories (suitable for resale). You will be responsible for the return shipping costs.
• Between 8–30 days of receipt: The product must be brand-new, unused, with complete packaging and accessories (suitable for resale). You will be responsible for the return shipping costs plus a 20% restocking fee.
To start a return, please contact us first at service@birdskybikes.com.
Additional Return & Exchange Terms
Return Conditions
If you discover quality issues with your electric bike (such as damaged components or failure to function properly) within 7 days of receipt, and the product is unused with intact packaging, you may request a return.
For returns due to personal reasons (such as dissatisfaction with style or color), the request must be made within 7 days of receipt. The product must remain in brand-new, unused condition with complete packaging and accessories, so it does not affect secondary sales. In these cases, you will bear the round-trip shipping costs.
Exchange Conditions
If your electric bike has quality problems confirmed by inspection to be caused by non-human factors, you may apply for an exchange within 15 days of receipt for a product of the same model and specification.
If the product size or model is incorrect due to our error (not caused by the customer), you may apply for an exchange within 7 days of receipt, and we will cover the round-trip shipping costs.
Return & Exchange Process
When eligible for a return or exchange, please submit a request through our website’s contact form or by emailing service@birdskybikes.com, stating the reason and providing your order number and product photos.
Our customer service team will review your request within 24 hours. If approved, we will send you the return/exchange address and detailed instructions.
Please send the product back to the address provided, clearly indicating your order number and reason for return/exchange, and keep the courier tracking number.
Once we receive the returned product, we will inspect and process it within 3–5 business days. For approved returns, we will issue a refund; for approved exchanges, we will ship a replacement product as soon as possible.
Refund Method
Refunds will be processed using your original payment method. The time it takes for the refund to appear in your account depends on the payment provider, and is generally 3–7 business days.