Privacy Policy
This Privacy Policy describes how Birdsky Ebike ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit birdskybikes.com and make a purchase. We value your privacy and are committed to protecting your personal data.
1. Contact Us
If you have questions after reviewing this policy, want more information about our privacy practices, or would like to make a complaint, please contact us at: service@birdskybikes.com.
2. Definition of Personal Data
In this Privacy Policy, "Personal Data" means any information relating to an identified or identifiable natural person. Whether such data is true or not, it can identify an individual when combined with other information we hold or may obtain. Examples include: your name, identification numbers, phone number, mailing address, email address, web data, and any other information related to individuals that you provide through submitted forms or other interactions.
3. How We Collect Your Information
We collect Personal Data directly from you, from public sources, or through our website in the following ways:
• When you submit registration forms or other forms related to our products and services.
• When you interact with our customer or membership team via phone calls, letters, face-to-face meetings, or emails.
• When you use our services, such as our website and applications, including creating any online accounts.
• When you request us to contact you or ask to be added to email or other mailing lists.
• When you respond to our promotional activities, initiatives, or any additional requests for personal data.
• When we receive referrals from business partners and third parties.
• When you submit Personal Data for any other reason.
4. Browsing and Cookies Technology
When you browse our website, you generally do so anonymously. However, certain features of the website may collect data. To fully use this website, you may need to complete a registration process, during which we collect information such as your name and email address. After registration, you may receive email communications from us.
When you choose to use certain features of the website, such as making a purchase or opting in to receive SMS about upcoming events or promotions, we may collect additional personal information such as your phone number, billing and shipping addresses, credit card details, and possibly additional personal data such as shopping preferences and demographic information.
We also automatically collect certain information about website usage through cookies, web beacons, and other technologies. Most browsers can be set to prevent cookies or notify you when cookies are placed. However, access to some features of the website may require cookies. We may use these technologies to enhance your browsing experience and to provide us with aggregate, non-personal data about website usage. For more information on deleting or controlling cookies, you can visit www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of the website.
5. How We Use Your Information
Except as described in this Privacy Policy, we do not sell, rent, or disclose your personal information (including but not limited to your phone number and email address) to anyone.
We may contact you via SMS or phone within one month after your purchase or repair to follow up on your product usage. Message and data rates may apply.
We use your Personal Data to:
• Respond to your inquiries and requests.
• Fulfill your orders, including payment processing, shipping, and after-sales service.
• Manage account registration, login, and membership services.
• Send you notifications related to your orders, account, or services.
• Recommend products or services that may interest you based on your shopping history and preferences.
• Conduct data analysis, market research, and business improvements.
• Prevent, detect, and investigate fraud, abuse, or other illegal activities, and manage business risks.
• Organize and manage promotional and marketing activities and customer follow-ups.
• Use or disclose your information as required to comply with applicable laws, regulations, regulatory requirements, or industry standards (including responding to regulatory requests, conducting audits, due diligence, and dispute resolution).
• Any other purposes reasonably related to the above.