Billing Terms and Conditions
Welcome to Birdsky Ebike. These Billing Terms and Conditions explain how we handle payments, billing, and related matters when you make a purchase on birdskybikes.com. By placing an order, you agree to the terms outlined below.
1. Clarifications
In these terms, the “seller” refers to Birdsky Ebike, the owner of this website and the party that receives and processes your order. The “buyer” refers to the individual or business placing the order. Any products or services purchased from the seller are referred to as “goods” or “services” in this policy.
2. Payment
Payment is requested only after you complete your order at checkout. If payment is not received, or if your payment method is declined, your order will not be completed and no products will be shipped. If you fail to make payment, title to the goods remains with Birdsky Ebike.
When you are ready to complete your purchase, select “Checkout”. If you already have an account, please log in. If not, you may create an account or continue as a guest. On the checkout page, you will see the total amount of your purchase. A valid payment method and accurate billing details are required to complete your order.
Birdsky Ebike accepts the following payment methods: Visa, Mastercard, Maestro, Apple Pay, Google Pay, Shop Pay, and PayPal.
3. Secure Payment & Verification
We use secure, encrypted connections when processing payment card information. The checkout process on birdskybikes.com is protected by SSL encryption technology. Look for the lock symbol in your browser window to confirm a secure transaction.
After a purchase is completed, your credit card information is not stored in our system and is instead processed by our payment providers and banks. You can make purchases using your card or bank details with confidence.
To protect our customers and prevent fraud, Birdsky Ebike may implement additional payment verification procedures. Before an order is finalized, certain customer information may need to be confirmed. Please ensure that the details you provide are accurate and up to date so we can verify your purchase if needed.
4. Shipping Guidelines
The buyer agrees to pay any applicable shipping costs specified at checkout. If an item is lost or stolen during transit, Birdsky Ebike bears the cost of the transaction. We will take reasonable steps to protect the goods we ship to you from being lost, destroyed, or damaged during delivery.
For more details about how we ship and handle orders, please refer to our Shipping Policy on birdskybikes.com.
5. Refund & Return Policy
You may request a return for a refund or an exchange within 14 days from the delivery date, provided you contact us within this period.
To request a return, please contact our customer service team at service@birdskybikes.com or use the contact form on our website. Unless otherwise stated in our Refund Policy, return shipping costs are the responsibility of the customer.
Birdsky Ebike will process refunds using the same payment method you used for the original purchase, where possible. For full details, please see the Refund Policy section on birdskybikes.com.
6. Cancellation, Complaints & Legal Matters
If you cancel your order before the item has been shipped, you will not be charged. If the item has already been shipped, return shipping costs may apply.
If you experience any issues with the goods or with Birdsky Ebike as the seller, please contact our support team at service@birdskybikes.com. While we cannot guarantee that every issue will be resolved to your full satisfaction, we will review your complaint carefully and consider all reasonable options.
Once you have received the goods or services, Birdsky Ebike is not responsible for any potential health or safety risks arising from improper use, handling, or modification of the products. Any damage resulting from your handling or misuse of the product is not the responsibility of the seller.
Any disputes arising from the use of this website or from purchases made on birdskybikes.com will be governed by the applicable laws of the United States, unless otherwise required by mandatory local law.
These billing terms may be updated from time to time. By completing a purchase on birdskybikes.com, you acknowledge and accept the terms outlined in this Billing Terms and Conditions policy.